FAQ

All natural really?
We strive for an all-natural approach to our products, stemming from years of medical struggles with extreme allergies and horrible surgeries, deeming it essential to eliminate as many chemicals as possible - parabens and synthetic fragrances high on that list of offenders!  Most of our scents are from plants infused in oils. Essential oils are used in lieu of any unnatural perfumes. 

Even our wood is specially ground and used to smoke the botanicals, and we source wood from external suppliers if we cannot find it in our local landscape. Our plant infused oils range in color from a luxe amber hue to an even darker black, while other colors are achieved using seeds, charcoal, spirulina and clays. Lastly, almost all our packaging is recycled/repurposed.

Featuring a 100% gluten-free formula, this product is the perfect solution for those with sensitivities. We use only nut/seed/soy oils and botanicals such as pine, oak, pear tree, apple tree, sandalwood, and cedar woods in our product, giving you access to a reliable product. Make sure to send us a message if you have any allergies.

 

Are you Eco-Friendly and all that jazz?
We really attempt to make Mother Nature proud, even when we chop down our plants - with a cringe for each cut, since we're rather odd like that. We make an effort to ship our products with repurposed paper and reusable packaging. Every one of our intricately designed creations are made cruelty-free, 100% vegan, plus a quality combo of infused botanical oils, granting you a scent that's not found anywhere else. The candle wax is top-notch, sustainably grown and toxin-free soy wax - granting you an all-natural burn and a contribution to our planet that's full of heart. As well, the wax is grown without pesticides and contains no paraffin or petroleum. Our incense are all handrolled with no chemical additives. The same with our soaps - 0% fragrance with high quality shea butter. 

 

Wooo...there is a product discrepency. What gives?
Due to being handmade, each and every product is different just like snowflakes.  So, no two pieces are ever the same due to small batches being made.  Any variations in color, size, and weight should be expected when purchasing handmade products - this is simply the nature of the product. We do our best to provide accurate product descriptions and specifications to enable you to make the right choice.

 

Shipping Info:
All orders to Canada over $100 qualify for free shipping; for orders under $100 shipping starts at $15 and is dependent of size and province/city. 

Please allow 1-3 business days for your order to be shipped once it has been placed.

You can also pick-up your order for free in Moncton, New Brunswick Canada. When you check-out, select "Pick-up Order"

 

What if I have a problem with my new product?
Let us know how your experience with Never Ending Apothecary was! We want to hear the feedback, both the good and the bad. Didn't get the product you were expecting? Let us know. Anything break during shipping? Share your experience so we can make sure it doesn't happen again! We are here to help! We want you to love your product like we love what we create.